8mbest Privacy Policy
Your personal information is completely safe with us. This policy clearly explains how we collect, use, and protect your data.
Introduction and Scope
This privacy policy applies to all services and websites of the 8mbest platform. By using the site, you agree to the terms of this policy.
Purpose of This Policy
8mbest is committed to ensuring a safe, transparent, and trustworthy online gaming environment for players in Bangladesh. The main purpose of our privacy policy is to clearly inform you about what types of information we collect, why we collect it, how it is used, and what measures we take to protect your data. The protection of personal information is one of the central principles of our operations.
This policy applies to all services provided through the 8mbest platform — including our website, account registration, financial transactions, gaming activities, and customer support. By creating an account or using the services on this site, you confirm that you have read this privacy policy and have accepted its terms.
What Information We Collect
2.1 Information You Provide Directly
During account registration and platform use, you provide us with the following information directly:
- Full name and date of birth
- Email address
- Password (stored in encrypted form)
- bKash, Nagad, Rocket, or Upay account number (required for transactions)
- Document details provided for identity verification (where applicable)
- Information provided when contacting customer support
2.2 Automatically Collected Information
When you use 8mbest, the following technical information is collected automatically:
- IP address and approximate geographic location
- Browser type and version
- Device type and operating system
- Source of visit (referrer URL)
- Session information via cookies and similar tracking technologies
- Gaming activity logs — records of bets, wins, losses, and so on
2.3 Information Received from Third Parties
To prevent financial fraud and verify identity, we may in some cases receive information from legitimate third-party verification services. This information is used solely for account verification and security purposes.
How Information Is Used
3.1 Service Operation and Improvement
The information collected is used for the following purposes:
- Account creation, verification, and management
- Processing deposits and withdrawals (bKash, Nagad, Rocket, Upay)
- Managing bonuses, promotions, and VIP rewards
- Providing customer support and resolving complaints
- Ensuring the technical performance and security of the platform
- Implementing responsible gaming policies
3.2 Security and Legal Compliance
8mbest is firmly committed to preventing fraud, money laundering, and other illegal activities. To this end, we use the information collected to:
- Detect and investigate suspicious transactions or activities
- Verify account holder age (confirming 21+)
- Meet applicable legal obligations
- Investigate and address violations of our terms and conditions
3.3 Communication and Marketing
With your consent, we may contact you regarding:
- Important account-related notifications
- Bonus and promotional offers
- Notifications of service changes or updates
- Security alerts and important information
You may opt out of marketing communications at any time. However, notifications required for account management will continue.
Information Sharing and Disclosure
4.1 When We Share Information
8mbest does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
- Payment Processors: The minimum information necessary to complete transactions via bKash, Nagad, Rocket, and Upay
- Technology Partners: Trusted technology service providers that assist in operating the platform, who are bound by strict confidentiality agreements
- Legal Obligations: To comply with valid legal directives or court orders from appropriate authorities
- Fraud Prevention: With recognized industry bodies for the prevention of fraud and financial crime
4.2 Contractual Obligations with Third Parties
Every third party with whom we share information is legally bound to comply with our privacy standards. They may use the information only for the specified purpose, and any unauthorized use or disclosure is strictly prohibited.
Cookies and Tracking Technologies
5.1 What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. 8mbest uses the following types of cookies:
- Essential Cookies: Ensure the core functionality of the platform — maintaining login sessions, security tokens, and so on
- Functional Cookies: Remember your preferences to provide a better experience on future visits
- Analytical Cookies: To understand site usage patterns, which helps us improve our services
5.2 Cookie Controls
You can disable non-essential cookies through your browser settings. However, this may affect some platform functionality. Disabling essential cookies may prevent the site from working properly and could block access to your account.
Data Security Measures
6.1 Technical Security
8mbest uses industry-standard security technologies to protect your information:
- SSL Encryption: All data is encrypted during transmission
- Password Hashing: Passwords are never stored in plain text
- Firewall and intrusion detection systems
- Regular security audits and vulnerability testing
- Data storage in secure data centers
6.2 Organizational Security
In addition to technical measures, we have also taken organizational steps:
- Regular data protection training for staff
- Access to personal information restricted to only the staff who need it
- Regular review of access logs
- Rapid response plan in the event of a data breach
Important: No method of transmitting information over the internet is 100% secure. While we strive to ensure the highest level of protection, we cannot guarantee complete security. Keep your password confidential and contact us if you notice any suspicious activity.
Data Retention Period
7.1 Retention Policy
8mbest retains your information only for as long as necessary. Different types of information are retained for different periods:
- Account Information: For the duration the account is active and, after closure, in accordance with applicable legal requirements
- Financial Transaction Records: For the period required to meet legal obligations
- Communication Logs: Customer service communications, for a reasonable period after a complaint is resolved
- Marketing Consent Records: Evidence of opt-in and opt-out is retained for the long term
7.2 Requests to Delete Information
After closing your account, you may request deletion of your information. However, some information may be retained for a defined period as required by legal obligations, fraud prevention, or dispute resolution. Please contact our customer support for more details on this.
Your Rights and Controls
Right to Access Information
You have the right to request a copy of the personal information stored in your account. We will respond to this request within a reasonable time.
Right to Correct Information
If your profile contains incorrect or incomplete information, you may request that it be corrected. Accurate information ensures safe service.
Right to Withdraw from Marketing
You have the right to opt out of marketing emails and notifications at any time. This can be done through your account settings or via customer support.
Right to Close Your Account
You may close your account at any time. After closure, data processing will stop, although some records may be retained as required by law.
Protection of Minors
9.1 Age Verification and Protection of Minors
8mbest is for persons aged 21 and over only. We never knowingly collect personal information from minors or allow them to use the platform. Age verification is mandatory at the time of registration.
If we become aware that a minor's information is in our system, we will immediately close that account and delete the associated information. If you believe a minor is using our platform, please notify our customer support.
Policy Changes and Updates
10.1 Notice of Changes
8mbest may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:
- The "Last Updated" date at the top of this page will be changed
- Registered users will be informed of important changes by email
- A notification may be displayed on the platform at login
Continued use of the site after changes will be considered acceptance of the updated policy. We therefore encourage you to visit this page regularly.
Contact and Complaints
Privacy-Related Contact
If you have any questions, concerns, or complaints about this privacy policy, please contact us. We will treat your message with due importance and try to respond promptly.
Email: [email protected]
Live Chat: 24/7 support available in Bengali
Our customer support team is available around the clock according to Bangladesh Standard Time (BST, UTC+6).
Policy Summary
Secure Platform
Your information is fully protected with SSL encryption and advanced security technology.
Transparent Policy
We clearly disclose what information we collect and how we use it.
Your Control
You always have the right to access, correct, and delete your information.
See our other policy pages to learn more: